Stakeholder Management in Requirement Engineering: A Perspective from Neuro-Linguistic Approach

Teacher

Ts. Dr. Savita K. Sugathan

Category

Soft Skill and Leadership Course

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Introduction

Designing IT solutions for business problems is a complex activity as it involves the participation of stakeholders / clients as well as the development team. The number of stakeholders / clients can vary from one to many highly depending on the solution. Incorrect categorization of requirements, incomplete elicitation of requirements, bad documentation of requirements and inability to handle difficult stakeholders/clients are some of the issues which always arises during the first phase of system development process in every IT project. Problems becomes more serious when dealing with thorny stakeholders / clients.   In this course, one will learn to be the game changer. Ability to take charge in identifying true requirements with brilliant personality, trigger the mind of the stakeholder/client through Neuro-linguistic integrated elicitation technique, understand and document the requirements using communication model, meta model and template and lastly to gain the trust of the stakeholders and to instantly build a bond with difficult stakeholders to improve the entire project experience. The course integrates Neuro Linguistic Approach to build ‘All-Inclusive’ Requirement Engineer.  

Objectives

Upon completion of this course, participants will be able:
  1. Reframe requirements according to stakeholders’ conscious, subconscious and unconscious mind.
  2. Exhibit true requirements and elicit ‘Change of Mind’ requirement factors.
  3. Create a powerful identity and instant rapport in connecting with thorny stakeholders/clients.
   

Trainers

Ts. Dr. Savita K. Sugathan QUALIFICATIONS: Licensed Practitioner of Neuro Linguistics Programming (NLP) by The Society of Neuro Linguistic Programming (NLP, USA) Certified Professional for Requirements Engineering (CPRE) by International Requirements Engineering Board (IREB, Germany) PhD in Information Technology, Universiti Teknologi PETRONAS, Malaysia WORKING EXPERIENCE: 2006 – Current: Universiti Teknologi PETRONAS – Academician & Researcher 2004: Motorola Sdn Bhd – Planner and Buyer 2003: Word Fish Center – Assistant Editor & Proofreader TRAINING AND GUEST LECTURE: Big Data Analytics for Beginner – Universiti Teknologi PETRONAS Active Learning for Lecturers and Tutors – Universiti Teknologi PETRONAS Stakeholder Management in Requirements Engineering: A Perspective from Neuro Linguistics Approach - Mapua University, Philippines Stakeholder Management in Requirements Engineering: A Perspective from Neuro Linguistics Approach - Vellore Institute of Technology (VIT), India Thesis and Grant Writing for Students – Universiti Teknologi PETRONAS   AP. Dr. Manoranjitham Muniandy QUALIFICATIONS: Licensed Practitioner of Neuro Linguistics Programming (NLP) by The Society of Neuro Linguistic Programming (NLP, USA) Certified Professional for Requirements Engineering (CPRE) by International Requirements Engineering Board (IREB, Germany) PhD in Information Technology, Universiti Teknologi PETRONAS, Malaysia WORKING EXPERIENCE: 3 Years with Y.U Electrical Engineering Sdn. Bhd., Project Development Executive 2 Years with Bomanite (M) Sdn. Bhd., MIS Programmer TRAINING AND GUEST LECTURE: Blueprint IUTAR/UTARISS Framework System documentation & Troubleshooting Manuals for Power Monitoring System (Oil & Gas) Requirement Gathering/Data Collection Stakeholder Management in Requirements Engineering: A Perspective from Neuro Linguistics Approach - Mapua University, Philippines Stakeholder Management in Requirements Engineering: A Perspective from Neuro Linguistics Approach - Vellore Institute of Technology (VIT), India    

Course Contents

This two-day course will cover the following aspects (case studies may be included in some topics):
  1. Embrace in Requirement Engineering Processes and Sources
  2. Conscious, Subconscious and Unconscious Requirement Categorization
  3. ‘Change of Mind’ Requirements Elicitation Techniques
  4. Documenting Requirements in Natural Language
  5. The Requirement Elicitation – Do and Don’t’
  6. Albert Mehrabian’s 7-38-55 Rule of Personal Communication
  7. Building Rapport and Gaining Trust
  8. Knowing Yourself and Your Stakeholders/Clients
  9. How to Build Rapport – Verbal and Non-Verbal Cues
  10. ‘All-Inclusive’ Requirement Engineer – 3C’s
  11. Application of Neuro Linguistic Approach at Work
 

Download the Course Brochure: Stakeholder Management in Requirement Engineering: A Perspective from Neuro-Linguistic Approach

REGISTRATION IS NOW OPEN
To register, download the CAPE Professional Short Course Registration Form and email the completed form to cape@utp.edu.my.

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Introduction Designing IT solutions for business problems is a complex activity as it involves the participation of stakeholders / clients as well as the development team. The number of stakeholders / clients can vary from one to many highly depending […]

Price : 1,620 for Professional (Discount available for students, group registration, PETRONAS staff, and UTP alumni) MYR

Max Availability : 24

Location : Level 16, Menara 2, Menara Kembar Bank Rakyat, Jalan Travers, 50470 Kuala Lumpur